Man fixing leaking kitchen faucet, woman on phone.

What to Do in a Plumbing Emergency Before the Plumber Arrives

It’s 8:30pm on a Friday and your laundry’s turning into a swimming pool.
You’ve turned off the washing machine — but the water won’t stop.
I’ve had that call hundreds of times, and I know exactly how stressful it is.

The good news? You can take simple, safe steps right now to limit damage before your plumber arrives.
Here’s what to do — straight from an emergency plumber who’s seen it all across Holland Park and Brisbane’s Southside.

Step 1 — Turn Off Your Water Supply

Find your main water shut-off valve.
It’s usually:

  • At the front boundary of your property (near the water meter), or
  • In a ground box with a blue or green lid marked “WATER.”

Turn it clockwise until it stops. This cuts off water to the entire house — the fastest way to stop flooding.

If the leak is from an appliance (like a washing machine or toilet), you can also turn off the small isolation valve behind it for a quick fix. Learn more

Step 2 — Switch Off Power if Water Is Near Electricity

Safety first.
If water has reached power outlets, lights, or your hot water system, turn off power at the main switchboard before touching anything.
If you’re unsure — stay clear and wait for help. 

Step 3 — Contain and Clean Up the Water

Use towels, buckets, or mops to stop water from spreading further.
If you have a wet/dry vacuum, use it to remove water from floors and carpets quickly.
The sooner you dry the area, the less likely you’ll face mould, swollen cabinetry, or floor damage later.

If flooding is severe, open doors and windows to ventilate and lower humidity.

Step 4 — Identify the Source (If Safe)

Common emergency causes include:

  • Burst flexi hoses under sinks or basins.
  • Broken tap fittings or mixers.
  • Overflowing toilets or blocked drains.
  • Leaking hot water systems.
  • Damaged stormwater pipes after heavy rain.

If you can safely spot the source, it helps us prepare the right tools and parts before we arrive.
You can also snap a quick photo — it saves time during our first call. Learn more

Step 5 — Call a 24/7 Emergency Plumber

Once the situation is safe, call a licensed plumber who offers after-hours emergency service.
When you ring CK Plumbing, you won’t reach a call centre — you’ll talk directly to a plumber who can:

  • Walk you through immediate safety steps.
  • Dispatch help if urgent.
  • Quote upfront emergency rates before attending.

Keep our number handy:

📞 0432 420 145 — we’re available 24/7 across Holland Park, Mount Gravatt, Coorparoo, Carina, Tarragindi, and nearby suburbs.

Contact Us Now!

Step 6 — Don’t Try DIY Fixes (Here’s Why)

I get it — you want to stop the water, fast.
But makeshift “fixes” like tape, glue, or cheap connectors usually fail — and can cause more flooding or void your insurance.

Instead:

  • Shut off water.
  • Contain the mess.
  • Wait for the plumber.

We’ll handle the repair safely and issue compliance paperwork if required.

Common Emergency Plumbing Situations

Here’s what we get called out for most often across Brisbane:

  • Burst Pipes – often flexi hoses under sinks or basins.
  • Blocked Drains & Toilets – causing backflow or overflow.
  • No Hot Water – failed elements or burst tanks.
  • Gas Leaks – faint smells, hissing, or visible damage.
  • Stormwater Flooding – especially after summer downpours.


24/7 Plumbing | Repairs & Replacement

If any of these happen, don’t panic — we handle emergencies daily, and we’ll guide you calmly through it.

How to Prevent Future Plumbing Emergencies

The best emergency is the one that never happens.
A few preventive checks each year can save a lot of stress:

  • Replace flexi hoses every 5–10 years (they’re the #1 cause of bursts).
  • Have your hot water system serviced every 2–3 years.
  • Clean out stormwater drains before summer.
  • Check toilet cisterns and taps for slow leaks. Learn more

If you’d like, we can add your home to our maintenance reminder list so nothing slips through the cracks.

Why CK Plumbing Is the Team You Want on Call

  • Licensed & Insured (QBCC 15098427).
  • 15+ Years Local Experience in Brisbane’s Southside.
  • Fast 24/7 Response — real plumbers, not call centres.
  • Fair Pricing — clear, honest emergency rates.
  • Friendly Service, Even at Midnight.

We’ve seen it all — and fixed it all — from leaking toilets at 2am to flooded basements after summer storms.

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FAQs

Turn off your main water supply immediately, then electricity if water is near power sources.

We can usually arrive within 30–60 minutes across Brisbane’s Southside, depending on location and conditions.

Most home insurance policies cover sudden water damage — but not pre-existing leaks. Keep invoices for claim documentation.

Yes — an after-hours emergency rate applies, but we always provide clear pricing before dispatching.

Dealing with a plumbing emergency in Brisbane’s Southside?

CK Plumbing provides 24/7 emergency service — quick response, upfront pricing, and calm, professional help when you need it most.

CK Plumbing explains what to do in a plumbing emergency — from shutting off your water to calling a licensed plumber. 24/7 emergency service across Brisbane’s Southside.